Refund policy

Every Sri Vibhinna piece is checked before it leaves us. This policy explains what we can and cannot take back, and how to reach us if something arrives wrong.

Returns for change of mind

We do not accept returns or exchanges because a piece was not wanted, did not suit, or was ordered by mistake. If you are unsure about size, weight, stones or colour, please message us on WhatsApp before you order and we will answer anything.

Damaged or defective pieces

If a piece arrives damaged or defective, we will make it right. To do that we need proof of how the parcel arrived:

• Record an unboxing video. Start recording before you open the sealed parcel and keep filming, without cuts, until the piece is fully visible. Please make sure the shipping label is in the video.
• Tell us within 24 hours of delivery. Send your order number, the unboxing video and a short description of the problem by WhatsApp or by email to srivibhinnaofficial@gmail.com.

The unboxing video is how we approve a claim. Without it, or after 24 hours, we are not able to accept a damage or defect claim.

What happens when your claim is approved

We will send you a replacement of the same piece. If that piece is no longer available, we will refund you to your original payment method instead. When we approve your claim we will tell you how to send the piece back and when to expect your replacement or refund. Banks and UPI apps can take a few extra working days to show a refund.

Cancellations

Once an order has been placed, it cannot be cancelled.

Contact

Email: srivibhinnaofficial@gmail.com
WhatsApp: use the WhatsApp link on our website.
Sri Vibhinna, Koramangala, Bengaluru, Karnataka 560095, India.